Privacy Policy

At Elloriana, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit or make a purchase from our website.

Information We Collect

When you place an order or interact with our website, we may collect information such as your name, email address, billing and delivery address, telephone number, order details and payment information.

We only collect information that is reasonably necessary to provide our services, process orders, communicate with you and improve your shopping experience.

How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders;
• Arrange delivery and provide order updates;
• Respond to customer service enquiries;
• Process refunds and returns;
• Improve our website, products and services;
• Prevent fraud and protect the security of our store;
• Send marketing communications where permitted and, where required, with your consent.

The UK GDPR requires businesses to explain the purposes for which personal data is processed and provide appropriate privacy information to customers.

Payment Information

Your payment details are processed securely by our payment providers. Elloriana does not store your full payment card details on our own systems.

Payment information may be processed by third-party payment providers such as Shopify Payments, Stripe or other payment services available at checkout, depending on the payment method you choose.

These providers process payment information according to their own privacy policies and applicable security requirements.

Email Communications

We may use your email address to communicate with you about your orders, deliveries, returns, refunds and customer service enquiries.

Where permitted, we may also send information about new products, promotions and special offers. You can unsubscribe from marketing communications at any time using the unsubscribe option included in our emails.

Sharing Your Information

We may share relevant personal information with trusted service providers when necessary to operate our business, such as:

• Payment processors;
• Delivery and fulfilment providers;
• Shopify and other technology providers;
• Analytics and advertising service providers;
• Customer support services.

We only share information where it is necessary for the relevant service or where required or permitted by applicable law.

We may also disclose personal information when required by law, regulation, court order or a lawful request from a relevant authority.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage and, where permitted, support advertising and marketing activities.

Some cookies and tracking technologies are strictly necessary for the operation of the website, while others require your consent under applicable UK rules. Where consent is required, you will be given appropriate choices regarding non-essential cookies.

We may use advertising and analytics technologies, including technologies provided by third parties such as Meta, to help measure advertising performance and understand how visitors interact with our website. Non-essential tracking used for online advertising is subject to applicable consent requirements.

Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on the circumstances, UK data protection law gives you rights in relation to your personal information, including the right to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of your information in certain circumstances;
• Object to or request restriction of certain processing;
• Request transfer of certain personal information;
• Withdraw consent where processing is based on consent.

You may contact us to exercise applicable privacy rights or ask questions about how your information is used. The ICO explains that privacy information should provide people with information about who is processing their data, why it is being processed and how they can exercise their rights.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us through the contact details provided on our website.

Elloriana
Website: https://elloriana.com/

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or applicable laws. Any updated version will be published on this page.

Last updated: September 2026