Shipping & Delivery

At Elloriana, we work with trusted international suppliers and fulfilment partners to provide quality products at competitive prices. Your order may be shipped directly from one of our fulfilment partners to your delivery address.

Delivery Times

Our estimated delivery time to the United Kingdom is:

10–25 business days

Delivery times are estimates and may vary depending on the destination, supplier processing time, carrier operations and other circumstances affecting the delivery network.

Where a delivery period has been agreed with the customer, we will make reasonable efforts to deliver within that period. UK consumer rights regarding delivery remain applicable.

Order Processing

Orders are normally processed before being dispatched. Once your order has been shipped, you will receive a tracking number by email, where tracking is available.

Tracking information is usually provided within approximately 5–10 business days, although this may vary depending on the supplier and shipping carrier.

Tracking Your Order

Once you receive your tracking number, you can use it to follow the progress of your shipment through the relevant delivery carrier.

Please allow some time for tracking information to become active after dispatch.

International Shipping

Some orders may be shipped from fulfilment partners located outside the United Kingdom. As a result, delivery times may vary depending on the origin of the shipment and the destination.

Where applicable, customs or import-related procedures may affect delivery times. Any applicable charges or requirements will depend on the circumstances of the shipment and applicable law.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us with your order number and tracking information so that we can investigate the shipment with the relevant carrier or fulfilment partner.

We will work with you to resolve delivery issues in accordance with your applicable consumer rights. UK law provides specific rights where goods are not delivered within the agreed period or, where no period has been agreed, within the applicable statutory timeframe.

Delivery Responsibility

We take reasonable steps to ensure that orders are processed and dispatched correctly. However, delivery may occasionally be affected by circumstances outside our direct control, such as carrier delays, customs procedures or exceptional disruption.

Nothing in this policy limits or excludes any consumer rights that cannot legally be excluded under UK law. UK consumers have statutory rights concerning delivery and goods purchased online.

Contact Us

If you have any questions about your delivery, please contact us through the contact details provided on our website.